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Bosch Healthcare Solutions

Data Protection Notice

for the corporate website of Bosch Healthcare Solutions GmbH

  1. Data Protection Notice
  2. Data Protection Notice for Support cases

Bosch Healthcare Solutions GmbH (hereinafter “BHCS” or “We” or “Us”) welcomes you to our Online Offers. We thank you for your interest in our company and our products.

 

1. BHCS respects your privacy

The protection of your privacy throughout the course of processing personal data as well as the security of all business data are important concerns to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.

Data protection and information security are included in our corporate policy.

 

2. Controller

BHCS is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.

Our contact details are as follows: Bosch Healthcare Solutions, Stuttgarter Str. 130, 71332 Waiblingen, Germany, Info-Bosch-Healthcare@bosch.com.

 

3. Collection, processing and usage of personal data

3.1 Processed categories of data

The following categories of data are processed:

  • Communication data (e.g. name, telephone, e-mail, address, IP address)
  • Contractual master data (e.g. contractual relationships, contractual or pro-duct interest)
  • Client history
  • Transaction data

3.2 Principles

Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.

We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.

3.3 Processing purposes and legal basis

We as well as the service providers commissioned by us; process your personal data for the following processing purposes:

3.3.1 Provision of these Online Offers

(Legal basis: Legitimate interest on our part in direct marketing as long as this occurs in accordance with data protection and competition law)

3.3.2 Resolving service disruptions as well as for security reasons

(Legal basis: Fulfillment of our legal obligations within the scope of data security and legitimate interest in resolving service disruptions as well as in the protection of our offers)

3.3.3 Self-promotion and promotion by others as well as market research and reach analysis done within the scope statutorily permitted or based on consent

(Legal basis: Consent or fulfillment of contractual obligations)

3.3.4 Product or customer surveys performed via email within the scope statutorily permitted or based on consent

(Legal basis: Consent or fulfillment, contractual obligations, or legitimate interest in the improvement of products / services)

3.3.5 Conducting raffles or discount campaigns in accordance with respective terms and conditions for raffles or discount campaigns

(Legal basis: Consent or fulfillment of contractual obligations)

3.3.6 Sending a newsletter subject to the recipient’s consent via email

(Legal basis: Consent)

3.3.7 Safeguarding and defending our rights

(Legal basis: Legitimate interest on our part for safeguarding and defending our rights)

3.4 Log files

Each time you use the internet, your browser is transmitting certain information which we store in so-called log files.

We store log files for a short period of time to determine service disruptions and for security reasons (e.g., to investigate attack attempts) and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.

Log files are also used for analysis purposes (without the IP address or without the complete IP address) see module “Advertisements and/or market research (including web analysis, no customer surveys)”.

In log files, the following information is saved:

  • IP address (internet protocol address) of the terminal device used to access the Online Offer;
  • Internet address of the website from which the Online Offer is accessed (so-called URL of origin or referrer URL);
  • Name of the service provider which was used to access the Online Offer;
  • Name of the files or information accessed;
  • Date and time as well as duration of recalling the data;
  • Amount of data transferred;
  • Operating system and information on the internet browser used, including add-ons installed (e.g., Flash Player);
  • http status code (e.g., “Request successful” or “File requested not found”).

3.5 Children

This Online Offer is not meant for children under 16 years of age.

3.6 Data transfer to other controllers

Principally, your personal data is forwarded to other controllers only if required for the fulfillment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. Particulars on the legal basis and the recipients or categories of recipients can be found in the Section – Processing purposes and legal basis.

Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.

3.6.1 Service providers (general)

We involve external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply with the statutory provisions. Service providers may also be other Bosch group companies.

3.7 Transfer to recipients outside the EEA

We might transfer personal data to recipients located outside the EEA into so-called third countries. In such cases, prior to the transfer we ensure that either the data recipient provides an appropriate level of data protection or that you have consented to the transfer.

You are entitled to receive an overview of third country recipients and a copy of the specifically agreed-provisions securing an appropriate level of data protection. For this purpose, please use the statements made in the Contact section.

3.8 Duration of storage, retention periods

Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a legitimate interest in storing the data (e.g. we might still have a legitimate interest in postal mail marketing after fulfillment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).

 

4. Raffles or discount campaigns

In case you participate in one of our raffles or discount campaigns, we use your data to inform you about any prize won and for the purpose of advertising our products to the extent allowed by law or as far as you have consented. Information on raffles or discount campaigns can be found in the respective terms of participation.

5. Usage of Cookies

In the context of our online service, cookies and tracking mechanisms may be used.

Cookies are small text files that may be stored on your device when visiting our online service.

Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis.

5.1 Categories

We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service.

It is generally possible to use the online service without any cookies that serve non-technical purposes.

5.1.1 Technically required cookies

By technically required cookies we mean cookies without those the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage.

Such cookies will be deleted when you leave the website.

5.1.2 Cookies and tracking mechanisms that are technically not required

We only use cookies and tracking mechanisms if you have given us your prior consent in each case. With the exception of the cookie that saves the current status of your privacy settings (selection cookie). This cookie is set based on legitimate interest.

We distinguish between two sub-categories with regard to these cookies and tracking mechanisms:

5.2 Comfort cookies

These cookies facilitate operation and thus allow you to browse our online service more comfortably; e.g. your language settings may be included in these cookies.

5.3 Marketing cookies and tracking mechanisms

General

By using marketing cookies and tracking mechanisms we and our partners are able to show you offerings based on your interests, resulting from an analysis of your user behavior:

  • Statistics:
    By using statistical tools, we measure e.g. the number of your page views.
  • Conversion tracking:
    Our conversion tracking partners place a cookie on your computer ("conversion cookie") if you accessed our website via an advertisement of the respective partner. Normally these cookies are no longer valid after 30 days. If you visit certain pages of our website and the cookie has not yet expired, we and the relevant conversion partner can recognize that a certain user clicked on the advertisement and thereby was redirected to our website. This can also be done across multiple devices. The information obtained by means of the conversion cookie serves the purpose of compiling conversion statistics and recording the total number of users who clicked on the respective advertisement and were redirected to a website with a conversion tracking tag.
  • Social plugins:
    Some of the pages of our online service involve content and services of other providers (e.g. Facebook, Twitter) which also may use cookies and active modules. For more details regarding social plugins please refer to the section on social plugins
  • Retargeting:
    These tools create user profiles by means of advertising cookies or third-party advertising cookies so called "web beacons" (invisible graphics that are also called pixels or tracking pixels), or by means of comparable technologies. These are used for interest-based advertising and to control the frequency with which the user looks at certain advertisements. The relevant provider is the controller responsible for the processing of data in connection with the tool. The providers of the tools might disclose information also to third parties for the purposes mentioned above. Please note the data protection notices of the relevant provider in this context.

Please note that using the tools might include transfer of your data to recipients outside of the EEA where there is no adequate level of data protection pursuant to the GDPR (e.g. the USA). For more details in this respect please refer to the following description of the individual marketing tools.

  • Name: Google Analytics
    Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
    Function: Analysis of user behavior (page retrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in conjunction with Google Ads
  • Name: Google Tag Manager
    Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
    Function: Administration of website tags via a user interface, integration of program codes on our websites
  • Name: Google Ads
    Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
    Function: Placement of advertisements, remarketing, conversion tracking
    Further information is available at: (https://adssettings.google.com/authenticated).
  • Name: Hotjar
    Provider: Hotjar Ltd, Level 2, St Julians Business Centre 3, Elia Zammit Street, St Julians, STJ 3155, Malta, Europe
    Function: Cookie can analyze how users have behaved on a cross-site basis, UX testing

5.4 Management of cookies and tracking mechanisms

You can manage your cookie and tracking mechanism settings in the browser and/or our privacy settings.

Note: The settings you have made refer only to the browser used in each case.

5.4.1 Deactivation of all cookies

If you wish to deactivate all cookies, please deactivate cookies in your browser settings. Please note that this may affect the functionality of the website.

5.4.2 Management of your settings with regard to cookies and tracking mechanisms not required technically

When visiting our websites, you will be asked in a cookie layer whether you consent to our using of any Comfort cookies, marketing cookies or tracking mechanisms, respectively.

In our privacy settings, you may withdraw the consent with effect for the future or grant your consent at a later point in time.

 

6. Usage of our mobile applications

In addition to our Online Offers, we offer mobile applications ("Apps"), which you can download to your mobile device. Beyond the data collected on websites, we collect additional personal data through our apps that specifically result from the usage of a mobile device. This is subject to your prior consent.

6.1 Data processing by App Store operators

We do not collect data, and it is beyond our responsibility, when data, such as username, email address and individual device identifier are transferred to an app store (e.g., Google Play by Google, App Store by Apple, Galaxy Apps Store by Samsung) when downloading the respective application. We are unable to influence this data collection and further processing by the App Store as controller.

 

7. YouTube

Our Online Offers use the YouTube video platform which is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland („YouTube”). YouTube is a platform which allows the playback of audio and video files.

When you access a respective site of our Online Offers that contains an embedded YouTube player, this creates a connection to YouTube so that the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube as a data controller. We are not responsible for the processing of such data by YouTube.

Additional information on the scope and purpose of collected data, on further processing and usage of data by YouTube, on your rights and the privacy options available to be chosen by you, can be found in YouTube's data protection notice.

 

8. Communication tools on social media platforms

We use on our social media platform (e.g. twitter) communication tools to process your messages sent via this social media platform and to offer you support.

When sending a message via our social media platform the message is processed to handle your query (and if necessary additional data, which we receive from the social media provider in connection with this message as your name or files).

In addition we can analyze these data in an aggregated and anonymized form in order to better understand how our social media platform is used.

We will forward the personal data you provide to the Bosch legal entity responsible for the processing of your query (for example, in the event your query refers to a product that is distributed by another Bosch legal entity). The legal basis for the processing of your data is our legitimate interest (Art. 6 para. 1 s. 1 lit. f GDPR) or, if applicable, an existing contractual relationship (Art. 6 para. 1 s. 1 lit. b GDPR). The processed personal data is deleted 180 days upon receipt of your message the latest.

 

9. Use of our social media channels

BHCS operates own pages on the following social media channels:

  • Facebook
  • Instagram
  • LinkedIn
  • YouTube

How we process your personal data and which categories of personal data we collect vary by provider. Please refer to the relevant section of the specific social media channel for this information.

Controller

BHCS is in principle the controller responsible for the processing of your data. Exceptions for the respective social media channels are explained in the respective section.

Transfer of data (dialog marketing agencies)

If appropriate, we use external service providers to support us in managing our social media channels. We have carefully selected these service providers and monitor them regularly, in particular their careful handling and safeguarding of the data stored by them. All service providers are obligated by us to maintain confidentiality and to comply with legal requirements. Service providers may also be other companies of the Bosch Group.

Legal basis

The legal basis for the processing of your personal data is derived from our legitimate interests or, if applicable, an existing contractual relationship.

Processing purpose

Unless additional specific processing takes place which is related to the specific social media channel, we process your personal data in order to manage your request and provide you with support (for example, you can send us questions about our products via our accounts, which we will then answer).

We also use the data in aggregated and anonymized form to better understand our account usage. For this purpose, we can analyze which groups of people (e.g. end customers, private individuals, employees) use the communication channel provided via our account, as well as from which country and in which language.

Duration of storage; retention periods

Once the purpose of your contact has been achieved, but no later than 180 days after receipt of your message, your personal data will be deleted unless legal reasons or overriding interest entitle or oblige us to store it for a longer period.

9.1 Facebook

The following data protection notice applies to our Facebook fan page: Bosch Vivatmo Germany, https://www.facebook.com/BoschVivatmoDeutschland/

Controller

The controller for the processing of your data via our fan page is Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (hereinafter referred to as: Facebook).

Facebook's privacy policy applies in this regard.

In addition, we are jointly responsible with Facebook insofar as statistical data is processed on our fan page, so-called insight data. These are statistical analyses that provide information about the use of our fan page. You can find more details at https://www.facebook.com/legal/terms/page_controller_addendum.

Data processing by Facebook

Facebook processes personal data from you when you access our fan page or interact with one of our posts. You can find out what personal data is processed by Facebook and what data protection rights you have vis-à-vis Facebook at Facebook's privacy policy mentioned above. We have no influence on the data processing by Facebook.

For us as the operator of our Facebook page, only your public profile on Facebook is visible. What information of yours is visible to us depends on your profile settings.

Please note that Facebook processes certain information about your visit to our Facebook page even if you do not have a Facebook user account or are not logged in to Facebook.

If you send us messages via Facebook, we receive the following data from Facebook:

  • Entered message
  • Name
  • Profile picture
  • Attachments
  • Time of sending
  • Date of sending

Page Insights

For our fan page, Facebook gives us the following setting options or grants us access to the following data:

For our fan page or for individual posts published on the fan page on Facebook, we can specify which target group should be reached. The setting is made on the basis of general parameters (e.g. age group, language, region, interests), through which our content can be targeted to specific groups. Based on the setting options provided by Facebook, it is not possible for us to address or identify individual persons from this group.

Facebook grants us access to statistical analyses that provide information about the use of our fan page. The analyses visible to us do not allow us to analyze the user behavior of individual persons. We can only view aggregated data (including number of views, likes, followers, region of origin, age group, gender) that provide information about our audience and the use of our fan page. For more information on the statistics provided by Facebook, please visit https://de-de.facebook.com/business/a/page/page-insights.

Beyond that, we cannot influence Facebook's data processing. We process this data in order to publish the content on our fan page in a tailored way to the target group, as well as to better understand and optimize the use of our fan page.

9.2 Instagram

The following data protection notice applies to our Instagram account: bosch_vivatmo, https://www.instagram.com/bosch_vivatmo/

Controller

The controller for the processing of your data via our Instagram channel is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (hereinafter referred to as: Instagram).

The privacy policy of Instagram applies in this regard.

In addition, we are jointly responsible with Instagram insofar as statistical data is processed on our Instagram account, so-called insight data. These are statistical analyses that provide information about the use of our account. You can find more details at https://www.facebook.com/legal/terms/page_controller_addendum

Data processing by Instagram

Instagram processes personal data from you when you access our Instagram account or interact with one of our posts.

You can find out which personal data is processed by Instagram and which data protection rights you have vis-à-vis Instagram in Instagram's privacy policy. We have no influence on the data processing by Instagram.

For us as the operator of our Instagram account, only your public profile on Instagram is visible. Which information of yours is visible to us depends on your profile settings.

Please note that Instagram processes certain information about your visit to our Instagram account even if you do not have an Instagram user account or are not logged in to Instagram.

If you send us messages via Instagram, we receive the following data from Instagram:

  • Entered message
  • Name
  • Profile picture
  • Attachments
  • Time of sending
  • Date of sending

Page Insights

In addition, Instagram provides us with so-called page insights data. These are anonymous statistics that help us evaluate the quality of our Instagram account and posts. These statistics are created on the basis of usage data that Instagram collects about your interactions with our Instagram account. We do not have access to this usage data.

9.3 LinkedIn

The following data protection notice applies to our LinkedIn profile: Bosch Healthcare Solutions GmbH, https://www.linkedin.com/company/bosch-healthcare-solutions/

Controller

The controller for the processing of your data via our LinkedIn profile is LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (hereinafter referred to as: LinkedIn).

The data protection information of LinkedIn applies in this regard.

In addition, we are jointly responsible with LinkedIn insofar as statistical data is processed on our profile page, so-called Page Insights.

You can find more details at https://legal.linkedin.com/pages-joint-controller-addendum

Data processing by LinkedIn

LinkedIn processes personal data from you when you access our LinkedIn account or interact with one of our posts.

You can find out what personal data is processed by LinkedIn and what data protection rights you have vis-à-vis Instagram in LinkedIn's privacy policy. We have no influence on the data processing by LinkedIn.

For us as the operator of our LinkedIn profile, only your public profile on LinkedIn is visible. What information of yours is visible to us depends on your profile settings.

Please note that LinkedIn processes certain information about your visit to our LinkedIn account even if you do not have a LinkedIn user account or are not logged in to LinkedIn.

If you send us messages via LinkedIn, we receive the following data from LinkedIn:

  • Message entered
  • Name
  • Profile picture
  • Attachments
  • Time of sending
  • Date of sending

Page Insights

In addition, LinkedIn provides us with so-called Page Insights data. These are anonymous statistics that help us to evaluate the quality of our LinkedIn profile and our posts.

When you as a LinkedIn user visit, follow or interact with our LinkedIn profile, LinkedIn creates anonymous statistics based on information you have provided on LinkedIn, such as your job title, country, industry, length of employment, company size and employment status. In addition, LinkedIn processes usage data about how you have interacted with our LinkedIn profile, such as whether you follow our LinkedIn profile.

We do not have access to this information and usage data. You can view more information on this topic here: https://legal.linkedin.com/pages-joint-controller-addendum

9.4 YouTube

The following privacy notice applies to our YouTube channel: Bosch Healthcare Solutions, https://www.youtube.com/channel/UCYQbynaOEzfGV0x5swPTjrg

Controller

Controller of the processing of your data via our YouTube channel is in principle Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter referred to as: YouTube).

YouTube's data protection information applies in this regard.

Please note that YouTube collects and processes certain information about your visit to our YouTube channel even if you do not have a YouTube user account or are not logged in to YouTube.

Data processing by YouTube

YouTube processes personal data from you when you access our YouTube account or interact with one of our posts.

For us as the operator of our YouTube channel, only your public profile on YouTube is visible. What information is viewable here depends on your settings in your profile.

When you send us messages via YouTube, we receive the following data from YouTube:

  • Entered message
  • Your name
  • Profile picture
  • Attachments
  • Time of sending
  • Date of sending

Analytics data

In addition, YouTube provides us with so-called Analytics data. This data is anonymous statistics that we use to evaluate the quality of our YouTube page and content. These statistics are created on the basis of usage data that YouTube collects about your interaction with our YouTube channel. We do not have access to this usage data.

 

10. External links

Our Online Offers may contain links to internet pages of third parties, in particular providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our control. We do not assume responsibility for the processing of personal data by third parties.

 

11. Security

Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.

 

12. User rights

To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.

Right to information and access

You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.

Right to correction and deletion

You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion or deletion of your data.

This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).

Restriction of processing

As far as statutory requirements are fulfilled you have the right to demand for restriction of the processing of your data.

Data portability

As far as statutory requirements are fulfilled you may request to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible –that we transfer those data to a third party.

Objection to direct marketing

Additionally, you may object to the processing of your personal data for direct marketing purposes at any time. Please take into account that due to organizational reasons, there might be an overlap between your objection and the usage of your data within the scope of a campaign which is already running.

Objection to data processing based on the legal basis of “legitimate interest”

In addition, you have the right to object to the processing of your personal data at any time, insofar as this is based on “legitimate interest”. We will then terminate the processing of your data, unless we demonstrate compelling legitimate grounds according to legal requirements which override your rights.

Withdrawal of consent

In case you consented to the processing of your data, you have the right to revoke this consent at any time with effect for the future. The lawfulness of data processing prior to your withdrawal remains unchanged.

Right to lodge complaint with supervisory authority

You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us. This is:

State Commissioner for Data Protection and Freedom of Information

Address:

Lautenschlagerstraße 20
70173 Stuttgart, GERMANY

Postal address:

P.O. Box 10 29 32
70025 Stuttgart, GERMANY

Phone: +49 (711)/615541-0
Fax: +49 (711)/615541-15
Email: poststelle@lfdi.bwl.de

 

13. Changes to the Data Protection Notice

We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.

 

14. Contact

If you wish to contact us, please find us at the address stated in the "Controller" section.

To assert your rights and to notify data protection incidents please use the following link: https://www.bkms-system.net/bosch-dataprotection

For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:

Data Protection Officer
Information Security and Privacy (C/ISP)
Robert Bosch GmbH
P.O. Box 30 02 20
70442 Stuttgart, GERMANY

or

mailto: DPO@bosch.com

Effective date: 12.10.2022